The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment.
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Book Description
In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies - including Mobil, CIGNA, Nova Scotia Power, and AT&T- Canada-Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organisations have used the scorecard to create an entirely new performance management framework that puts strategy at the centre of key management processes and systems. The authors articulate the five key principles required for building Strategy-Focused Organisations:(1) translate the strategy to operational terms, (2) align the organisation to the strategy, (3) make strategy everyone's everyday job, (4) make strategy a continual process, and (5) mobilise change through strong, effective leadership. The authors provide a detailed account of how a range of organisations in the private, public, and non-profit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements.