The articles in the book sensibly point out the difference between management and leadership, setting a direction instead of planning and budgeting, and motivating people as opposed to controlling them. They are all tied together effectively by the aforementioned new essay, in which Kotter presents his "Ten Observations About Management Behaviour" to summarise the concepts he has developed over a 30-year career. Contents include: leadership at the turn of the Century; choosing strategies for change; what leaders really do? leading change; power, dependence and effective management; managing your boss; and what effective general managers do.